When you use the WhatsApp Business Platform with Twilio, you connect with users on the world’s most popular messaging app, all with the power of the Twilio APIs. List of Corresponding Twilio and WhatsApp Error CodesĪdvanced Opt-Out Keywords with Messaging Services The WhatsApp Business Platform with Twilio: Best Practices and FAQsįormatting, location, and other features in WhatsApp messaging Send and Receive Media Messages with the Twilio API for WhatsApp Send WhatsApp Notification Messages with Templates Using WhatsApp Business Accounts with Twilio Sign up for a WhatsApp Sender with the Twilio Console Key Concepts and Terms for the WhatsApp Business Platform with Twilio Get started with the Twilio Sandbox for WhatsApp Programmable Messaging for WhatsApp curl Quickstart Programmable Messaging for WhatsApp and Go Quickstart Programmable Messaging for WhatsApp and Java Quickstart Programmable Messaging for WhatsApp Ruby Quickstart Programmable Messaging for WhatsApp and Node.js Quickstart Programmable Messaging for WhatsApp and PHP Quickstart Programmable Messaging for WhatsApp and C#/.NET Quickstart If you have different senders for SMS and WhatsApp messages, you may want to note which of your senders are for SMS and which are for WhatsApp messages in Twilio before syncing your phone numbers again.Programmable Messaging for WhatsApp and Python Quickstart If you select a sender or enter a message that is not WhatsApp approved, your messages will fail to send. Copy and paste your Whatsapp-approved message template into the message body.Your sender profile must have been approved to send WhatsApp messages through Twilio. Select a WhatsApp-approved sender in the “From” drop down.If you don’t see the WhatsApp message type, contact to enable WhatsApp support for your account and workspace. Click the message and then click Add content.Add a Twilio SMS message to the workflow.Go to the campaign or broadcast workflow that you want to send WhatsApp messages from.Once WhatsApp support is enabled in your account, you can send a WhatsApp message in any campaign or broadcast where you can send a Twilio SMS message. We manage WhatsApp support on a customer-by-customer basis to make sure your that your account and workspaces are fully prepared to send WhatsApp messages before we enable the feature. Twilio’s WhatsApp approval process may take a few weeks to complete. After we enable WhatsApp support in your account, you’ll see an option in the SMS editor to send a message to your WhatsApp audience. Whatsapp templates are the only way you can send messages to customers who haven’t initiated the 24-hour window for conversational messaging.Ĭontact to enable WhatsApp in your Customer.io account. The templates can hold dynamic data, but must be approved by Whatsapp. WhatsApp Templates are WhatsApp-approved templated messages that you can send to customers who have opted into such messages.After beginning a session, you can send free-form replies for up to 24 hours. Per WhatsApp requirements, your customer must initiate the session by texting you first. Conversational messaging are one-to-one, free-form messages between you and your customers.Understand the types of WhatsApp messages that you can send. Twilio facilitates the approval process and provides instructions to enable WhatsApp messaging. You must have an approved WhatsApp Business Account to support WhatsApp. Use Google Forms or Jotforms with ZapierĬustomer.io now supports WhatsApp messages through Twilio SMS! You can send a WhatsApp message from any campaign or broadcast where you can send a Twilio SMS message.Getting conclusive results from A/B tests.Find messages using the Message Library.Send data from Customer.io to Salesforce, Highrise or another CRM.How do I add an avatar/logo to my emails?.Adapting MailChimp's Two-Column template.Resources for templates, code, and best practices.Troubleshooting Your Drag-and-Drop Emails.Verify deliverable email addresses with Kickbox.Authenticating for Apple Private Email Relay.Use Drafts to deliver error-free messages.Why did my campaign not send someone a message?.Enable Time Zone Match in 10 Minutes with Clearbit.Campaign for new subscribers with Stripe.Making changes to campaigns and broadcasts.
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